Staingard

What is Staingard?

Staingard is a 6 year protection warranty for your sofa/sofas and chairs.

The Warranty will give you cover against accidental stainage and damage plus any structural defects.

 

What's Covered?

Accidental Staining:

  • Food and drinks (e.g., coffee, wine, curry)

  • Cosmetics, makeup or tanning products

  • Bodily fluids (human or pet)

  • Ink, Paint, glue or dye transfer

  • Wax and wax polish

Accidental Damage:

  • Rips, tears, burns, scuffs or scratches

  • Pet damage (e.g., scratches, bites, soiling)

  • Dents, Chips or broken glass/mirrors

Structural defects (after manufacturers warranty period):

  • Broken of warped frames

  • Faulty recliners or mechanisms including electrical components

  • Seam seperation, peeling leather or faulty zips/buttons

  • Loss or resiliency on foam or fibre cushions.

 

Warranty Limitations

  • Damage before delivery or from Commercial use

  • Damage from fire, flood or infestation

  • General wear and tear or fading

  • Misuse, neglect, or unapproved cleaning products

 

How it works

The Staingard warranty can be added when ordering your items either on-line or instore. If you do not add Staingard at the time or ordering it can be added anytime up until delivery of your items.

You will recieve a welcome email from Staingard within 7-10 days of your products being delivered, contained in the email will be your warranty number and contacts information, should you need to make a claim.

If for any reason you don't recieve your welcome email, don't worry you are still covered, just give Sofa Emporium a call and we will speak to Staingard on your behalf.

Staingard will assess any claims and arrange for a techician to visit your property to clean or repair the item. If the item can not be repaired you will be given a credit note to spend on a new sofa.

 

Please note, there is no limit to the amounts of claims you can make within the 6 year period of the policy.